Our Company

Welcome to the Grand Bahama Utility Company, the premiere water utility and garbage collection company for Grand Bahama Island. Servicing more than 50,000 residential, commercial, and industrial customers across the island, we’re endlessly focused on providing unrivaled service, quality water, and affordable pricing that can’t be beat. For us, it’s about more than simply providing water – it’s about making sure that every last resident and business has access they need to clean, safe, and potable water.


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About Us

The Grand Bahama Utility Company (GBUC) is responsible for the collection and distribution of quality potable water throughout Grand Bahama Island (with the exception of an area developed by Tamarind Development Limited in Lucaya).

There are four (4) water treatment plants that are strategically located within the city limits of Freeport, that draws water from the Grand Bahama aquifer. There are approximately 500 miles of water lines ranging from two-inches to twenty-four inches, which are supplied from four (4) different pumping stations throughout Grand Bahama Island. These pumping stations supply water to a constructed, interconnecting network of transmission and distribution lines, interfacing with fire hydrants, water meters and other equipment.

Water is taken from shallow wells, with open hole construction, and designed to produce either 20 or 50 gallons per minute (gpm). Well locations were selected, such that groundwater extraction would not exceed 850 gallons per acre per day (gpad) based on GBUC well operation techniques.

At the four (4) water treatment plants water is disinfected via chlorination (Gas), pumped into storage tanks, and ultimately into the distribution system and tested for quality daily. On average, 8.0 million gallons per day (MGD) is delivered to customers within the service area.

The operation of three (3) Government owned public water systems in the East Grand Bahama area (High Rock, Pelican Point, and McLean’s Town), was passed onto GBUC in January of 1995 to maintain. Current demand in High Rock is about 15,000 gallons per day (GPD), Pelican Point 4,000 GPD and McLean’s Town 6,000 GPD.

Our Mission

We take a local, responsive, and caring approach in every community we serve throughout the island. Our customers’ issues are our issues and we work to give our customers the quality service they demand and deserve.

We strive to exceed local regulatory requirements and the international best practices and standards set by the World Health Organization when it comes to environmental management. Our goal is to ensure we comply with all environmental regulations, which is an extension of our local, responsive and caring culture.


Living up to our responsibilities, meeting our obligations, fulfilling our commitments; maintaining our credibility by open, accurate and timely communications with customers, employees and regulators.

External Customer Satisfaction

Exceeding customer expectations; treating them with respect in an open and forthright manner; putting ourselves in their place, asking how we can provide better service and then improving our performance to provide that service.


Satisfying ourselves that excellent performance is more than mere adherence to rules, regulations and requirements; assessing ourselves, identifying opportunities to improve our performance; setting challenging goals and embracing the concept of rising expectations, recognizing that today’s challenging goals will evolve into tomorrow’s standards of performance.

Team Work

To treat all employees with respect and provide a motivating and rewarding working environment that encourages professional and personal growth. To foster a spirit of teamwork and cooperation throughout the company in order to achieve company goals and objectives. To seek and promote employee accountability, confidentiality and adherence to company policies and procedures.

Environmental Commitment

Protect and monitor the water resources of Grand Bahama and report on any activities that might impact on these resources. Being alert to the environmental voices of customers, employees and the general public; demonstrating leadership in sound environmental management; using our expertise to assist and resolve public environmental issues.