Here at GBUC, we’re always committed to working with our customers to find solutions to the problems and issues that they encounter. If you have a question about your service, your bill, or any other general inquiry, contact our helpdesk today to speak with a member from our team.
We’d be happy to assist you.
Report a Service Issue
Are you experiencing downed service? Contact us immediately to report your water outage. From there, our customer services team will send a technician out to your location immediately to diagnose the issue and restore your service as soon as possible.
Account & Billing
Are you looking for account and billing information for your GB Utility Company account? Learn more here.
Are you looking to make a new connection or transfer your current water service to a new address? If you’re starting a new service or transferring your water service, click the link below.
The Grand Bahama Utility Company's main office is located at the Grand Bahama Port Authority Headquarters in Freeport, Grand Bahama.
Pioneers Way & East Mall Drive
P.O. Box F-42666
Freeport, Grand Bahama Island
Monday - Friday: 8:30AM - 5:00PM
Phone: (242) 350-9009
For Emergencies: (242) 373-9999 (5 p.m. to 10 p.m.)
WhatsApp: (242) 824-4444
Have a question about a charge, a total, or a balance due? Click here to view our extensive bill guidelines. From there, you can take a closer look at your utility charges to ensure that everything is in order.