Account & Billing

Have a question about your account? Looking for billing information? You’ve come to the right place.

Metering, Rates & Tariffs

If you’d like to view current meter locations, rates, and all associated tariffs with your account, click the link down below to get started. Please be sure to have your customer ID and account number ready.

Understanding Your Bill

Have a question about a charge, a total, or a balance due? Click here to view our extensive bill guidelines. From there, you can take a closer look at your utility charges to ensure that everything is in order.

Ways to Pay

At GB Utility Company, we’re flexible in terms of how you pay for your water service – our goal is to ensure that access to clean and safe water is a guarantee. Click the link below to learn all about the different ways in which you can pay for your water service.

Login to My Account

Ready to log into your account? Click the link down below to enter your customer ID and password. From there, explore the customer portal to view relevant information related to your water usage, waste, billing, and more.

Create an Account

Are you interested in registering for an account with our online portal? You’ve come to the right place. Click the link below to begin creating your account and using our online billing and account portal.

Garbage Rates

Are you looking for information related to garbage rates and waste rates? Click the link below to learn more. Please be sure to have your customer ID and account number ready.

Customer Service

Looking to ask a question? Need assistance understanding your bill? No problem! Contact us today by giving our customer services team a call. We’d be happy to help.

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Report a Service Issue

Are you experiencing downed service? Contact us immediately to report your water outage. From there, our customer services team will send a technician out to your location immediately to diagnose the issue and restore your service as soon as possible.

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Service Requests

Are you looking to make a new connection or transfer your current water service to a new address? If you’re starting a new service or transferring your water service, click the link below.

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