Understanding Your Bill
Have a question about a charge, a total, or a balance due? Take a look down below at our extensive bill guidelines. From there, you can take a closer look at your utility charges to ensure that everything is in order.
Welcome To Your GB Utility Bill
Our Utility Bill Guideline
- Book Number
- Account Number
- Service Address
- Bill Date
- Due Date
- Service Period
Click on the highlighted areas of the bill copy below to understand its usage.
The account number is the second component of the unique identifier for a customer's account. This group of numbers is your Location Identification Number, which tells us the location of your account. This number is assigned to your building or well location, and it does not change regardless of the account holder in that specific location.
The book number is the first component of the unique identifier for a customer's account. These numbers represent your customer ID number, which is unique to you.
This is the street address associated with your account.
The date from which the bill was issued.
The date from which your current charges are due.
Our technician reads your meter the previous month and then again during this month. The time in between each meter read is considered the service period / billing cycle.
What Is a Typical Billing Cycle?
A billing cycle is essentially the period between the last month’s meter reading and the current month’s meter reading – this is also known as the service period. During this time, you are responsible for all water supplied to your property.